Investor Charter

This Investor Charter outlines the vision, mission, services, rights, responsibilities, and grievance redressal mechanisms applicable to clients engaging Research Analysts.

Vision

To empower investors with clarity, confidence, and integrity in every financial decision.

Mission

By combining independent research, ethical practices, and investor education, we ensure that every client can invest with peace of mind and financial empowerment.

Details of Business Transancted by Research Analyst (Rohit Tripathi)

Publish research reports based on the research activities of the RA.
Provide an independent, unbiased view on securities.
Offer unbiased recommendations, disclosing financial interests in recommended securities.
Provide research recommendations based on analysis of publicly available information and known observations.
Conduct an annual audit.
Ensure all advertisements adhere to the Advertisement Code for Research Analysts.
Maintain records of interactions with all clients and prospective clients (prior to onboarding) where any conversation related to research services has taken place.

Details of Services Provided to Investors (No Indicative Timelines)

Onboarding of Clients

Complete KYC of fee-paying clients.

Disclosures to Clients

Disclose information material for clients to make an informed decision, including details of business activity, disciplinary history, terms and conditions of research services, details of associates, and any risks/conflicts of interest.
Disclose the extent of use of Artificial Intelligence tools in providing research services.
When distributing a third-party research report, disclose any material conflict of interest of such third-party research provider or provide a web address directing recipients to the relevant disclosures.
Disclose any conflict of interest arising from research services with other activities of the research analyst.

Client Treatment & Confidentiality

Distribute research reports and recommendations to clients without discrimination.
Maintain confidentiality with respect to publication of research reports until publicly available.
Respect clients’ data privacy rights and protect against unauthorized use of confidential information.

Service Standards

Disclose the timelines for services provided to clients and adhere to the disclosed timelines.
Provide clear guidance and adequate caution when giving recommendations for complex and/or high‑risk financial products/services.
Treat all clients with honesty and integrity.
Ensure confidentiality of client information unless disclosure is required to discharge legal obligations or the client has provided specific consent.

Grievance Redressal Mechanism & How to Access It?

1) With the Research Analyst

Investors may approach the concerned Research Analyst, who shall strive to redress the grievance immediately, but not later than 21 days from receipt of the grievance.

2) SCORES / RAASB

SCORES 2.0: SEBI’s web‑based centralized grievance redressal system for time‑bound resolution: https://scores.sebi.gov.in
Two‑level review for complaints against Research Analysts:
- First review by the designated body (RAASB).
- Second review by SEBI.
Email to the designated RAASB email ID (as applicable).
If dissatisfied with the resolution by market participants, investors may file on the SMART ODR platform for online conciliation or arbitration.

For physical complaints, investors may send their complaints to the address notified by the relevant authority (if applicable).

More details on Grievance Redressal here.
Also check – Escalation Matrix | Complaint Table

Rights of Investors

Right to privacy and confidentiality.
Right to transparent practices.
Right to fair and equitable treatment.
Right to adequate information.
Right to initial and continuing disclosures, including statutory and regulatory disclosures.
Right to fair and true advertisement.
Right to awareness about service parameters and turnaround times.
Right to be informed of timelines for each service.
Right to be heard and to satisfactory grievance redressal within reasonable timelines.
Right to exit a financial product/service in accordance with agreed terms.
Right to receive clear guidance and caution when dealing in complex and high‑risk financial products and services.
Additional rights to vulnerable consumers, including suitable access to services, ability to provide feedback, and protection against coercive, unfair, or one‑sided clauses in financial agreements.

Expectations from Investors (Responsibilities)

Do’s

Deal only with SEBI‑registered Research Analysts and verify valid registration numbers (refer to the list of registered Research Analysts on the SEBI website).
Review all disclosures in research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts. Where opted by the RA, you may pay via the Centralized Fee Collection Mechanism (CeFCoM) of RAASB. (Applicable for fee‑paying clients only.)
Before buying/selling securities or applying in public offers, check the research recommendation provided by your Research Analyst.
Ask relevant questions and clear doubts with your Research Analyst before acting on any recommendation.
Seek clarifications and guidance for complex or high‑risk products/services.
Be aware that you have the right to stop availing services of a Research Analyst as per the agreed terms.
Provide constructive feedback on the financial products and services used.
Understand that you will not be bound by any clause contravening regulatory provisions.
Inform SEBI if any Research Analyst offers assured or guaranteed returns.

Don’ts

Do not provide funds for investment to the Research Analyst.
Don’t fall prey to market rumours or luring advertisements.
Do not be attracted to limited‑period discounts, incentives, or gifts offered by any Research Analyst.
Do not share login credentials or passwords of your trading, demat, or bank accounts with the Research Analyst.